Terms of Service

These Terms of Service (“Terms”) govern access to the LUNSY UI website and the general terms under which LUNSY UI (“we,” “us,” or “our”) offers web interface design and user experience services. By using this website, you agree to these Terms. A design project will normally be governed by a separate proposal, statement of work, invoice, or other written agreement that defines the actual scope, price, timeline, deliverables, revision process, and payment terms for that project.

If a signed or expressly accepted project agreement conflicts with these general Terms, the project agreement will control with respect to the specific project. These Terms are not intended to replace negotiated project terms where the parties have agreed to more specific requirements in writing.

1. Services Provided

LUNSY UI provides professional web interface design and user experience services. Depending on the agreed scope, services may include user journey interface planning, multi-page user flow mapping, visual concepts for web components, reusable UI component systems, page hierarchy and content presentation, multi-page hierarchy systems, interface consistency reviews, and multi-page UI consistency audits.

Our work focuses on interface structure, visual presentation, usability, interaction states, content hierarchy, repeated visual rules, and user routes through website interfaces. Unless expressly included in a signed project agreement, LUNSY UI does not provide software development, website coding, hosting, server administration, payment processing, cybersecurity services, penetration testing, data-security management, database administration, or management of client information systems.

2. No Development or Technical Operations Services

Design files, interface recommendations, flow diagrams, visual specifications, annotations, component concepts, and page layouts are design deliverables. They should not be interpreted as production software, functioning code, security controls, infrastructure, payment logic, database design, or implementation services unless a separate written agreement expressly says otherwise.

A client is responsible for engaging qualified developers, platform specialists, accessibility professionals, security professionals, legal advisors, hosting providers, payment providers, or other specialists where those services are required. LUNSY UI may design how a technical function appears or is communicated in the interface, but visual design does not verify the security, legality, accessibility, reliability, or technical implementation of that function.

3. Website Use

You may use this website for lawful informational and business inquiry purposes. You may not use the website to interfere with its operation, attempt unauthorized access, introduce malicious code, scrape content in a manner that materially disrupts the service, impersonate another person, submit unlawful material, or use the site in a way that violates applicable law or the rights of another party.

The website may be changed, updated, suspended, or reorganized from time to time. We do not guarantee uninterrupted access to every page, feature, image, animation, or interactive element.

4. Inquiry Form and Contact

The project inquiry form displayed on this website is configured as a client-side planning interface. Completing the form and activating the button does not transmit the entered information to LUNSY UI, does not create an email, and does not create a project request in a LUNSY UI system. The form validates required fields and displays a confirmation message in the browser.

A person who wants to start a real project conversation must use the business contact information displayed on the Contact section. No contract is formed merely by viewing the website, completing the on-page form, or receiving a general response to an inquiry.

5. Proposals, Scope, and Acceptance

Before substantive paid work begins, the parties may use a proposal, statement of work, invoice, written estimate, or other project document to define the engagement. Project documents may specify the deliverables, number of pages or states, number of concepts, review stages, meetings, revision rounds, expected client inputs, timeline, price, payment schedule, and other project-specific conditions.

A quoted starting price shown on the website is not a binding fixed price for every possible project. Final pricing can vary based on the number of pages, screens, components, states, revisions, workshops, documentation requirements, delivery deadlines, existing design quality, content readiness, stakeholder count, and other scope factors.

Work outside the agreed scope may require a revised estimate, additional fee, timeline change, or separate project phase. LUNSY UI is not required to perform additional work merely because it is related to the original project if it was not included in the accepted scope.

6. Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, required content, brand materials, existing interface files, access to relevant non-sensitive references, and decisions necessary to move the project forward. Delays in client feedback, approvals, content, or materials may affect the schedule.

The client is responsible for reviewing deliverables and identifying factual errors, incorrect content, business-rule issues, regulatory requirements, accessibility requirements, technical limitations, or implementation concerns before development or publication. LUNSY UI may make design recommendations based on the information supplied but does not independently verify every business, legal, technical, regulatory, or security requirement.

7. Client Materials and Permissions

The client represents that it has the right to provide any logos, text, screenshots, design files, images, brand assets, interface references, datasets, or other materials supplied for use in the project. The client is responsible for obtaining permissions needed for third-party material it asks LUNSY UI to use.

LUNSY UI is not responsible for claims arising solely from client-supplied material that the client did not have authority to use, provided LUNSY UI did not independently know that the requested use was unlawful.

8. Revisions and Change Requests

Revision rights are determined by the applicable project agreement. A revision normally means a reasonable adjustment to work already created within the approved direction and scope. A new concept, new page type, new user flow, significant strategy change, expanded component family, major content restructuring, or request that changes a previously approved direction may be treated as additional scope.

To keep decisions clear, LUNSY UI may request consolidated feedback rather than multiple conflicting sets of comments from different stakeholders. The client is responsible for identifying an authorized decision-maker or consolidating stakeholder feedback when necessary.

9. Timelines

Any schedule provided before a project is fully scoped is an estimate. Project timelines may change because of delayed client materials, delayed approvals, revised scope, technical dependencies, public holidays, force majeure events, or other circumstances outside reasonable control.

Where a timeline is important to the client, the final milestone schedule should be confirmed in writing. A requested launch date is not guaranteed unless specifically accepted in the project agreement.

10. Fees, Invoices, and Payment Terms

Fees and payment schedules will be stated in the applicable proposal, invoice, or project agreement. Depending on the engagement, payment may be structured as an initial payment, milestone payments, staged invoices, or another agreed arrangement.

Unless a project agreement expressly states otherwise, work may be paused when an undisputed invoice is materially overdue. The client remains responsible for fees earned for completed work and approved scope performed before a pause or cancellation.

LUNSY UI does not provide payment processing services to clients as part of the design services described on this website. Any payment platform used for LUNSY UI’s own invoices operates under that provider’s separate terms and privacy practices.

11. Ownership and Intellectual Property

Ownership terms for final project deliverables should be stated in the applicable project agreement. Unless that agreement states otherwise, LUNSY UI retains ownership of its pre-existing tools, methods, design processes, general know-how, reusable techniques, internal templates, and materials that existed independently of the client project.

Client-specific final deliverables may be licensed or assigned as described in the applicable agreement after required payments are received. Drafts, rejected concepts, internal working files, exploratory directions, and unused materials are not automatically transferred unless specifically included in writing.

No provision should be interpreted to transfer ownership of third-party fonts, stock assets, software, platform components, plugins, open-source materials, or other third-party intellectual property. Those items remain subject to their own licenses.

12. Portfolio Use

LUNSY UI will not assume a right to publicly disclose confidential client information merely because design work was performed. Any public portfolio use should respect confidentiality obligations and project-specific restrictions. If a project agreement includes a portfolio permission or restriction, that agreement will control.

13. Confidential Information

Project information identified as confidential, or that should reasonably be understood as confidential from the circumstances, should be handled with reasonable care and used only as necessary for the project or ordinary business administration. Confidentiality obligations may also be expanded or modified by a separate written agreement.

Information that is already public, independently developed without use of confidential material, lawfully received from another source, or required to be disclosed by law may not be subject to the same confidentiality restrictions.

14. Accessibility, Legal Compliance, and Regulatory Requirements

LUNSY UI can consider visual clarity, interface hierarchy, focus-state presentation, and other user experience factors, but our standard services are not a legal accessibility audit, legal compliance review, regulatory certification, or guarantee of conformance with a specific accessibility standard.

If a client requires formal accessibility testing, legal review, regulatory validation, privacy compliance, industry certification, or similar professional assurance, the client should engage an appropriately qualified specialist. LUNSY UI may coordinate visually with those requirements when they are supplied as project inputs.

15. No Guarantee of Business Results

Design can influence clarity, usability, consistency, and presentation, but results depend on many factors outside LUNSY UI’s control. We do not guarantee increased sales, conversion rates, search rankings, traffic, revenue, customer retention, investment, engagement, or any other specific commercial outcome.

Any discussion of likely improvements is a design judgment, not a promise of a measurable business result. Clients remain responsible for testing implemented designs in their actual business and technical environment.

16. Third-Party Platforms and Tools

A website may depend on Shopify, hosting providers, content management systems, plugins, analytics services, payment systems, form tools, fonts, libraries, or other third-party technology. LUNSY UI does not control the availability, pricing, policies, security, data handling, or future changes of third-party services.

Where a design depends on a specific platform capability, the client and its implementation provider should verify that capability before development. A visual representation of a feature is not a guarantee that a particular theme, app, browser, or third-party system supports the feature exactly as designed.

17. Suspension or Termination of a Project

A project may be suspended or terminated in accordance with the applicable project agreement. Reasons may include nonpayment, prolonged lack of client response, material scope disputes, unlawful requests, abusive conduct, or other circumstances that make continued performance impractical or inappropriate.

Fees, ownership rights, confidential information, outstanding invoices, completed work, and cancellation consequences will continue to be governed by the provisions that reasonably need to survive termination.

18. Disclaimer of Warranties

Except for obligations expressly stated in an applicable signed agreement, the website and general informational materials are provided on an “as available” basis. To the fullest extent permitted by law, LUNSY UI disclaims implied warranties that are not expressly included in a project agreement, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement where such disclaimers are legally permitted.

19. Limitation of Liability

To the fullest extent permitted by applicable law, LUNSY UI will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the website or a project, including lost profits, lost revenue, lost data, business interruption, or loss of opportunity, except where such limitation is prohibited by law.

Any project-specific limitation of liability stated in a signed agreement will control for that project. Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded.

20. Indemnification

To the extent permitted by law and subject to any project-specific agreement, a client may be responsible for claims arising from material the client supplied without necessary rights, unlawful instructions, or implementation decisions made independently of LUNSY UI. Any broader indemnification obligation should be defined in the applicable project agreement rather than inferred from this website alone.

21. Governing Law and Venue

Unless a signed project agreement states otherwise or applicable law requires a different result, these Terms are governed by the laws of the State of Montana, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally should be brought in a court of competent jurisdiction as permitted by applicable law.

22. Changes to These Terms

We may revise these Terms to reflect changes in our website, services, business practices, or legal requirements. A revised version will identify a new revision date. Changes do not retroactively replace the specific terms of a signed project agreement unless the parties agree in writing.

23. Severability

If a provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. An unenforceable provision should be interpreted as closely as legally possible to its intended purpose.

24. Entire Website Terms

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, and any applicable project agreement, describe the principal terms relevant to use of this website and our design services. They do not create rights or obligations beyond what applicable law and the parties’ actual written agreements provide.

25. Contact

Questions about these Terms or project terms may be directed to LUNSY UI using the contact information below.